A total of 97 hotel service staff from 58 hotels received the National Kindness Award – Service Gold on Thursday afternoon.
The award recognises these individuals for their service dedication, and for contributing to making hotel stays enjoyable and memorable.
The oldest recipient of the award was 69-year-old laundry attendant, Mr Chee Chong Fook, who has been working with Orchard Hotel Singapore for the past 18 years.
The youngest award recipient is 19 year-old Wen Ai Ling who has been with Bayview Hotel Singapore for just 10 months as their front office clerk. Her ability to convert service lapses into recoveries has salvaged situations that have impressed hotel guests and her co-workers.
Established in 1994, the National Kindness Award – Service Gold was incepted by the then Singapore Courtesy Council and Singapore Hotel Association (SHA) to recognise and reward hotel staff who have gone the extra mile in their line of duty.
Over the years, the National Kindness Award – Service Gold has recognised over 950 hotel staff since its inception.
This article was first published in Asiaone